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Frequently Asked Questions


Can I change my account options?

You can update your subscription preferences and contact information at any time or cancel your subscription.

How does the municipal notice platform work?

The municipal notification platform is a web-based system that sends alerts by text message (SMS), phone call and email.

Residents can register to receive notifications about:

  • emergency situations

  • non-urgent mass situations

How many alerts will I receive?

It is difficult to accurately predict the number of alerts that will be issued.

Please be assured, however, that we understand your wish not to be overwhelmed with messages from us.

We are also committed to not using the notification platform for promotional or solicitation purposes.

Will I receive advertising?

No.

We undertake not to use the notice platform for promotional purposes or time solicitation (except for emergency notices).


Will this now be the only way to be informed?

No.

The alert platform is an additional tool that complements the other communication methods used by the City to keep you informed. It is one more option — not the only one!

For more information about our communication tools, please visit our Citizen Portal page.